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POLICIES
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Buy
Candles and candle-making supplies WHOLESALE! |
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IMPORTANT NOTE |
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We are not a large company and
are minimally staffed. Even so, we manually verify every
single order we receive. Your order is also NOT
automatically charged to your credit card. We verify
that information you provide to us is correct and then we
manually process your credit card info. Yes, it is more
costly to conduct business this way (for us), because we pay a
higher rate on our merchant account for manually inputting the
information. But as a result of strict adherence to this
policy, we enjoy a ZERO fraud rate on our website.
We also actively participate in fraud information
sharing with other merchants as well as law enforcement
agencies - the only way your information will EVER be shared
with anyone. Otherwise, we do not store your credit card
information beyond what is required of us by both the credit
card issuers and the IRS. And THIS information is not
stored on our computer at all. We do not share your
information to anyone for any reason other than above.
This includes your personal info as well.
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| Shipping:
Our secure shopping cart computes the standard ground rates for
the continental United States. Actual shipping, such as truck
freight, may be higher depending upon the item and where it is
going. The shopping cart computes a standard ground
freight based on a minimum of 1 lb for the continental United
States. Please note that shipping to Alaska and
Hawaii are not in the continental US and will usually be 50% - 75%
higher than the cart estimates. We will adjust your total accordingly.
Most smaller items such as Potpourri
and gift items can be shipped via DHL, FEDEX or
USPS Parcel Mail and
usually
ship the same or next business day. However, please allow ten
business days to complete the processing and shipping of your
order.
We will ship internationally through
the USPS, but only
after payment is received via
POSTAL international money order
payable in US Dollars. The processing
time for these orders is normally six weeks, but can be
completed earlier, if payment is received timely.
We do not ship under any circumstances to the
following countries: Afghanistan,
Angola, Bangladesh, Bulgaria, Burma, Burundi, Congo,
Cuba,
Ethiopia, India, Indonesia, Iran, Iraq, Malaysia, Nigeria, Poland,
Romania, Rwanda, Seychelles, Slovenia, Sudan, Syria,
or Yemen.
Neither UPS, DHL nor Fedex will ship without a telephone number or
to a Post Office box address.
Overseas shipping to
some areas is prohibitively expensive, for example - shipping to
Nigeria is about $575.00 per 40 pound box via UPS three-day.
Shipping method costs for countries we do ship to may be estimated at
Federal Express located here
http://fedex.com, United Parcel
Service located here
http://ups.com, DHL located here:
http://dhl.com or the United States Postal Service
located here
http://usps.com.
All orders - For payment by credit card the "Ship To"
and "Billing Address" must be the same. If you prefer that
we ship to a different address, you must contact your credit
card bank and ask the bank to add the address as an authorized
address. We realize this makes it difficult to order
gifts to be shipped to others online, however we will only ship
to the billing address. If you wish the order to go to an
"unauthorized" address, you must ship it yourself. We do
not use third party shipping accounts, only our own. Also,
we do NOT ship to reshippers. If you require this, then
find another company online to do business with.
If you choose to ignore these two
policies, one of which is CLEARLY STATED ON THE SHOPPING
CART, then your order will be ignored and deleted. We
cannot state it any plainer. Calling and placing your order by phone does
not change our policy.
We try to ship your orders complete, however if all items are
not in stock, we may ship partial orders unless you
specifically request us not to. We will charge the full
shipping amount on the partial order. Backorders will not
be charged any additional shipping. Your
credit card is not charged until the items are shipped. We will
ship the cheapest and fastest rate.
Most backorder items ship within ten
business days, usually sooner, via Fedex or USPS Priority/Parcel Mail.
Please note that the aerosol fragrance sprays are considered
hazardous materials and must be shipped
ground freight through Fedex, DHL, or UPS. USPS does not
allow shipment of aerosols in any form. Aerosols cannot
be shipped overseas.
Large items such as floor lamps and tables, must be shipped via
truck freight to assure arrival in pristine condition and
due to the size and cargo restrictions of ground freight methods.
These items ship within the continental US only. Email us
with your zip code and the item number, for a shipping quote, prior to placing
your order.
Truck Freight companies offer
substantial discount rates for business to business shipping.
Business to residential rates are higher. We try to use
DHL when we can, as they have the best rates.
Fedex or USPS is our shipper of choice and they seem to be the most reliable
method of shipping. Times vary according to package
destination, but should be reasonably expected in 5-7 days and
often arrive in less time.
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| Payment Methods:
We accept both debit and credit cards - MasterCard, Visa, American Express, and Discover/Nova
for domestic orders.
You must provide the credit card holder's correct name, billing address,
phone number and zip code, plus the
verification code (on the back of the card),
for authorizations.
We can not accept credit card payment for international orders.
Only postal money orders payable in US dollars.
Please do NOT
ever send credit card information in an email. Email is
not a secure method and your information can be easily
compromised. We have a secure website ordering method
which encrypts your credit card information as it travels over
the internet. This is the ONLY secure method in which to
submit your credit card information. We take no
responsibility for compromised credit card information submitted
in an email.
We accept checks
and money orders (drawn in dollars only on US banks) via the mail service. Print the mail order form found
here, or
submit your order online via the secure shopping cart and select
PayPal or Mail Order/Fax as the payment option, then mail your payment to:
Vinson's Specialty Gifts and
Collectibles
510 W Lewis St
Conroe, TX 77301
Orders are held for ten business days
only. If payment is not received within that time frame,
we will automatically cancel the order for you.
You must add shipping to your order amount, so
email us to
inquire of the shipping cost, if you do not use the secure
shopping cart. A
minimum of ten days is required for payment to clear on personal
or business checks for domestic orders. For international
orders, this processing time is six weeks.
We also accept payment via Paypal, but
you must have a verified checking account and we will only ship
to a verified address
with Paypal. We do not accept credit card orders via
Paypal. All credit card orders must be submitted via our
secure server software. If you do not have a Paypal
account and would like one,
go
here to sign up. It is free. It is also the most
secure and convenient method of paying for online purchases
without having to give out your credit card information time and
time again.
Our secure
server software (Secure Socket Layer or SSL) is the industry standard and among the
best software available today for secure commerce transactions.
It encrypts your personal information, so that it cannot be read as the information
travels over the Internet.
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Refunds or Returns:
We aim to please. If you are not satisfied with
your order or it arrives damaged. We will either replace
the item or refund your purchase price. Simply return in
unused condition in the original packaging within thirty days of purchase.
We cannot refund shipping costs. We always ship insured.
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Free Samples:
We do not send free samples, unless we have them on hand from the
manufacturer and will only include them when you place an order.
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AN IMPORTANT NOTE ABOUT CREDIT
CARD SHOPPING ONLINE
As a long time credit
card merchant, we take our responsibility to the public very
seriously. Too many websites will allow credit card purchases
from anyone who presents a valid account number and expiration date
combination, without even trying to verify that they are dealing
with the account holder. What that means is that anyone can
use YOUR credit card at these sites, to buy whatever they like with
no questions asked. Sites that will ship to addresses other
than the billing address (without first verifying the order) may
seem convenient to you, but that is exactly how YOUR credit card
could be used by someone without your authorization, or knowledge.
As someone whose account information has been stolen, I know all too
well how wide spread credit card fraud is today, especially online
where buyers and sellers are anonymous. Vinson's Specialty Gifts and
Collectibles is doing its part to help cut down on credit card
fraud. At Vinson's, all billing addresses are verified and all
orders are manually screened for fraud. Orders shipped to an address
other than the billing address must be authorized by the credit card
holder's bank. Though it may take a little more time and
effort for us as well as you the customer, we feel the security of
your credit card is worth it.
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Lastly, if you are a retailer, please do not ask us where
we buy items for wholesale. We spend a great deal of time
and effort sourcing our products ourselves. We consider this privileged trade
information and will not provide the information to
you. We do sell in bulk to other retailers, but some of our items
are not "wholesaleable." In other words, we are only
authorized retailers for those products. Most of our wholesale
catalogs are online already - go here to see them:
http://vinsons.org/wholesal.htm. We offer only ONE
print catalog for wholesale items. Many of those catalogued
items are not listed on our website. This catalog can be
ordered from the same webpage. |
Contact Information
Telephone:
936-539-1600
FAX:
None
Main Office: 510 W Lewis Conroe, Texas 77301
Retail Store: 510 W Lewis Conroe, Texas 77301
Webmaster: vinsontrng@aol.com:
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